Frequently Asked Questions

BDS Web Host provides domain registration and web hosting solutions, including shared hosting, VPS hosting and dedicated server hosting. Our services are designed for personal websites, businesses and growing online projects.

Choose a hosting package from our website, review the available plan details and follow the order process. If you need help selecting a suitable package, contact our team before placing your order.

Hosting activation is initiated after we receive your first payment. You will be able to get started once the service setup is completed and the relevant account information is provided.

The right plan depends on your website, expected traffic, storage needs and resource requirements. Shared hosting can be suitable for many standard websites, while VPS or dedicated hosting may be more appropriate for projects that need greater resources or control. Contact us if you are unsure.

Yes. You can use our domain services to register a domain name, subject to availability and the applicable registration requirements and pricing.

You can use an existing domain with a hosting account by updating its DNS or nameserver settings to the details provided for your hosting service. Make sure you have access to your domain registrar account before making changes.

BDS Web Host provides a 99.99% uptime guarantee covering server availability. Actual website availability may also be affected by factors outside the hosting server, such as application errors, third-party services or network conditions.

We perform regular backups to help reduce the risk of data loss. However, customers should also keep their own independent copies of important website files, databases and other data.

Please pay each invoice by its stated due date to avoid service interruption. Renewal invoices are issued in advance, and you are responsible for keeping your registered email address valid so you can receive billing notifications.

Services may be suspended when an invoice remains unpaid after its due date. Domain services may also expire if they are not renewed on time. Please refer to our Terms & Conditions for the applicable suspension and termination rules.

Use the Client Area link on our website to access your account, review invoices and manage your services. Keep your login details secure.

Refund eligibility depends on the service purchased and the conditions in our Refund Policy. Some services and fees are non-refundable. Please review the policy before ordering or contact our team if you need clarification.

Our team is available to assist customers 24/7. You can reach us by email at admin@bdswebhost.com, by phone at +880-1974-502100, or through the Contact Us page.

Please include your domain name or service details, a clear description of the issue and any relevant error message or screenshot. Never send your account password or other confidential login information.